Conflict Resolution
Conflict is a given. It's a byproduct of being and working with others. However if conflict is not addressed effectively in an organization, the fallout can damage working relationships and negatively impact productivity.
Susan Lazar Consulting, Inc. works with our clients to identify and resolve sources of conflict. We teach individuals and groups that resolving conflict is rarely about who is right. It is about acknowledging and appreciating differences and working together to achieve the best possible outcome for the organization.
We work with two individuals or on a larger scale to:
- Facilitate productive discussion
- Focus those involved on clarifying the issues and the goal
- Define expectations for those involved and for the outcome
- Work toward reaching a resolution
- Make certain folks have the skills to resolve conflicts in the future
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Sample Client Successes:
Client: Mid-sized real estate company with three unrelated partners who have unequal ownership.
Challenge: Resolve extreme differences of opinion with regard to power, control and the future direction of the business.
Actions
- Work with each owner individually to identify their issues and perspective on the situation.
- Work with the owners as a group.
Why
- To clarify expectations, roles and scope of responsibility.
- To develop communications skills and establish a process for minimizing differences
- To objectify business discussions and decision making and incorporate them into the business, thereby creating a more professional organization.
Results
- Clarity about roles decreased power struggles
- Identifying clear range of responsibilities minimized confusion and errors
- Established a schedule for regular business meetings with an agenda and action plan.
- Workable agreements among owners resulted in a more professional and profitable organization.
